Field Service Management Software

From first sale to end of life.
Every step connected.

Operlix manages your entire business operation in one integrated system - sales, delivery, engineers, assets, contracts, HR and everything in between. Built by field service engineers who lived these problems, not a product team who read about them. Nothing falls through the gaps. Nobody enters the same data twice.

🟢 Free 30-day trial - full platform, no credit card required
6M+
Case records processed
200
Integrated database tables
40k+
Customer accounts managed
250k+
Contract records tracked
120
Granular permission controls
How It Works

One system. Every stage. Nothing re-entered.

Data entered once flows automatically through the entire operation. Your sales team's quote becomes the engineer's job sheet, the asset record, the SLA contract, and the payroll export - with no manual handoffs.

📋
Quote & Sale
Quote raised, approved and converted. Equipment orders placed automatically.
🚚
Delivery & Install
Assets registered on arrival. Engineer scheduled, work order raised, install recorded.
🔧
Service & Repair
Callouts, PPM, repair orders, RMAs and loan stock - every job against every serial number.
📄
Contracts & SLA
250,000+ contracts tracked. SLA tiers, renewal alerts, nothing lapses unnoticed.
📊
Intelligence
KPIs, utilisation, first-time fix, board packs and Operlix AI - all from your live data.
👷
Engineer Management
Scheduling, skills, utilisation and full job history for your entire field team.
⏱️
Time, Overtime & TOIL
Claims, approvals, rate splits and payroll batch exports. No manual calculations.
👥
HR & Holidays
Leave, balances, absence and carry-over. Full audit trail, no spreadsheets.
🚗
Mileage & Fleet
Mileage tracking, fleet status, vehicle document expiry alerts. Zero spreadsheets.
Platform Modules

12 modules. One connected system.

Every module shares the same data. Nothing is bolted on, nothing is duplicated. Your sales pipeline feeds your asset register. Your repair orders feed your KPI engine. Your overtime feeds your payroll.

📋
Quotation & Sales Pipeline
Quote to sale in one flow. Pipeline visibility, equipment orders and purchase order generation - all linked to the customer from day one.
QuotesPipelineEquipment Orders
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Work & Repair Orders
Callouts, PPM scheduling and repairs managed end-to-end. Real-time status, parts tracking, full comms thread per job.
Work OrdersRepair OrdersPPM
📦
RMA & Loan Stock
Returns, manufacturer RMAs and loan units tracked by serial number from collection to resolution.
RMALoan StockSerial Tracking
👷
Engineer Management
Schedule engineers by skill and availability. Daily utilisation metrics and complete job history always to hand.
SchedulingUtilisationSkills
🏷️
Asset & Serial Management
Every serial number tracked from delivery to disposal. Warranty status, contract tier, full maintenance history - always current.
Serial NumbersWarrantyLifecycle
📄
Contract & SLA Management
250,000+ contracts tracked with SLA tiers, renewal alerts and contract value reporting. Nothing lapses unnoticed.
SLARenewalsAlerts
⏱️
Time, Overtime & TOIL
Time capture, overtime claims, TOIL credits, rate splits and payroll batch exports. Manager approvals built in.
OvertimeTOILPayroll
👥
HR & Holiday Management
Employee records, leave requests, holiday balances, carry-over and absence tracking with full audit trail.
HRHolidaysAbsence
🚗
Mileage, Fleet & Vehicles
Mileage tracking, fleet status, vehicle allocation and document expiry alerts. No spreadsheets required.
MileageFleetVehicles
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Customer Communications
Full email thread per case. Inbound, outbound, internal notes and system events in one place - no separate inbox.
Email ThreadingInternal Notes
📊
KPI Engine & Board Packs
First-time fix, repeat call rates, engineer utilisation and auto-generated director board packs from your live data.
KPIsFTF RateBoard Packs
📈
Reporting & Dashboards
Real-time dashboards across every module. Exportable, filterable, always live. The whole business in one view.
DashboardsReportsLive Data
Built-in Artificial Intelligence

Meet Operlix AI

Operlix includes a native AI diagnostic and reporting engine. Not a chatbot bolted on - a purpose-built intelligence layer woven into the platform, with direct access to your operational data.

🔒
Your data never leaves your system
Operlix AI constructs intelligent queries against your own database - running entirely within your infrastructure. No customer data, operational records or business information is ever transmitted to an external AI service. Only the query structure is processed externally, not your data.
  • Analyse any asset by serial number - fault history, service records and technical documentation surfaced instantly
  • Ask operational questions in plain English - Operlix AI queries your live data and responds in seconds
  • Generate natural language reports from your KPI data - no manual report writing
  • Technical resource library integrated - manufacturer documentation linked directly to assets
  • Rate-limited per user - controlled, fair and auditable usage across your team
  • Powered by Claude Sonnet - fast, accurate and contextually aware
⚡ Live AI
Operlix AI
Guided Engineering & Network Intelligence Engine
🔒 Your data stays in your system. Always.
Engineer asks
"Serial number SN-0042871 has been back three times this month. What's the pattern and what should I check first?"
Operlix AI surfaces the full service history, identifies the recurring fault code, cross-references the technical documentation for that model and recommends the likely root cause - before the engineer picks up a tool.
Why Operlix

Built from real field service experience

Operlix wasn't designed in a boardroom. It was built by engineers who ran national field teams, managed complex service operations and dealt with the daily reality that no off-the-shelf system ever quite handled the full picture - so they built one that does.

⚡
Proven at scale - not a prototype
Over 6 million case records processed. 40,000+ customer accounts. 250,000+ contracts. A 200-table production system stress-tested by a real national field service operation before it ever reached a second client.
📐
Built for SMEs - not scaled down for them
Not an enterprise platform with features stripped out. Not an oversimplified app that runs out of road. Operlix is designed for businesses where people wear multiple hats and things need to just work - no implementation consultants, no six-month rollout.
🤝
Support from the people who built it
No support tiers. No ticket queues. No call centres. When something needs attention you speak directly to the team who built the system - people who understand your operation because they've run one themselves.
⚡
Change direction in days, not months
With enterprise platforms, changing direction means months of consultation, planning and an eye-watering development invoice. With Operlix, the people who built it are the people who change it. New requirements move at the pace of your business - days, not quarters.
Built Different

We know what it costs to run a field service operation.

We've come from large corporate infrastructure - the kind with dedicated IT teams, enterprise licences and six-figure implementation projects. We know what a fully connected operation looks like at that scale. We also know that small and mid-size field service businesses need exactly the same thing, and the cost should not be the barrier that stops them getting it.

That's the gap Operlix fills. A fully connected, fully digitised platform - work orders with file attachments, on-site signature capture, a complete audit trail on every job - built by engineers who spent years working out exactly what was missing.

The result is a system that takes your business from first customer contact to end-of-life asset management, entirely paperless, entirely joined up, at a price that makes sense for businesses that actually have an operation to run.

📱
Fully digital from the first job
Digital work orders, file attachments, on-site signature capture and a fully auditable record on every job. No paper, no chasing, no gaps in the trail.
🎯
Engineered by the people who use it
Every module was built because someone in the field needed it. Not because a product manager added it to a roadmap. The platform works the way a field service business actually works - because it was built by one.
📅
Changes happen in days
Need something adjusted? No three-month consultancy engagement, no change-request queue. The team who built Operlix are the team who support it - and they move at the pace your business needs.
🟢 Free Trial

Set up and explore the full platform - free for 30 days

We'll provision a fully configured Operlix environment for your business. Real modules, real data structure, everything switched on. No walkthroughs, no guided tours - just the platform, ready for you to put through its paces on your own terms.

🔧
Full platform access
All 12 modules enabled from day one. Work orders, engineer scheduling, contracts, HR, mileage, KPIs, Operlix AI - nothing held back.
📊
Pre-loaded with demo data
Your environment comes configured with realistic data so you can explore the platform properly - not stare at empty screens wondering what it looks like in practice.
🤝
Direct support throughout
The team who built Operlix are available throughout your trial. No chatbots, no ticket queues - just straightforward answers from the people who know the system inside out.
🔒
Your data, isolated
Your trial environment is a dedicated instance - not a shared sandbox. Anything you enter stays in your environment, under your control, from day one.
💳
No credit card required
30 days, full access, no payment details asked for. If Operlix isn't right for your business, there's nothing to cancel and nothing owed.
🚀
Live in 24 hours
Submit your request today and your environment will be provisioned and ready within one working day. No lengthy onboarding process, no forms to complete.
Ready to see it for yourself?
Tell us a little about your business and we'll have your environment ready within one working day.
Start Your Free Trial
Deployment Options

Your data. Your way. Your choice.

Operlix is built to run wherever you need it. Whether you want full control on your own infrastructure, the flexibility of the cloud, or a fully managed service - we support all three.

Popular
🏢
On-Premise
Deploy Operlix on your own servers and infrastructure. Full control over your data, your network and your environment. Ideal for organisations with strict data governance requirements.
  • ✓ Data never leaves your premises
  • ✓ Works on existing server infrastructure
  • ✓ Full compliance with internal IT policies
  • ✓ Suitable for healthcare and regulated environments
☁️
Cloud Hosted
Run Operlix on AWS, Azure or Google Cloud on a dedicated instance provisioned for you. Scale on demand without managing physical hardware.
  • ✓ Dedicated instance - not shared with others
  • ✓ AWS, Azure or Google Cloud - worldwide coverage
  • ✓ Scales with your business as you grow
  • ✓ Deploy in any region worldwide - full data residency control
  • ✓ 🇬🇧 UK  🇪🇺 Europe  🇺🇸 Americas  🇸🇬 Asia Pacific  🇦🇪 Middle East  🌍 Africa
🔧
Operlix Managed
Let us handle everything. We host, monitor, maintain and update your Operlix instance. You focus on running your business - we keep the system running.
  • ✓ Fully managed hosting and maintenance
  • ✓ Automated backups and monitoring
  • ✓ Updates and patches applied for you
  • ✓ Direct support from the people who built it
🔒
Data sovereignty guaranteed across all deployment options
Whichever deployment model you choose, your data is yours. Operlix never aggregates, shares or mines customer data across clients. Your operational records, your customers, your assets - completely isolated and under your control.
Who It's For

Built for businesses that operate in the real world

If your business has engineers in the field, assets to track, jobs to manage and a team to coordinate - Operlix was built for you.

🏥
Healthcare & Medical Equipment
Manage service engineers, PPM schedules, repair orders and documentation across multiple sites and healthcare accounts.
  • PPM and planned maintenance scheduling
  • Asset and serial number tracking
  • Repair order and RMA management
  • Contract and SLA compliance
  • AI-powered asset diagnostics
  • Engineer dispatch and job history
🔒
Security & Facilities Management
Installation jobs, maintenance visits, fleet dispatch, contract renewals and engineer scheduling - all in one place.
  • Installation work order management
  • Fleet, vehicle and mileage tracking
  • Contract renewals and SLA status
  • Engineer scheduling and availability
  • Asset register by customer site
  • Vehicle document expiry alerts
⚙️
Field Service & Engineering
Any business with engineers in the field, assets to track and a team to run will find Operlix fits from day one.
  • Quote to delivery pipeline
  • Work order and repair management
  • HR, holidays, overtime and TOIL
  • KPI engine and utilisation reporting
  • Custom Reports generation
  • Scales from 5 to 100000+ staff
Get in Touch

See Operlix working in your business

Request a free 30-day trial, book a demo, or just ask us a question. Tell us about your operation and we'll show you exactly how Operlix handles your specific challenges - live, on a real system with real data. Pricing is tailored to your organisation - we'll provide a clear quote with no surprises.

🌐
📍
Based in
United Kingdom
📞
⏰
Response time
Within one working day
Request a Demo or Free Trial
Pricing is based on your organisation size, deployment preference and modules required. We will provide a tailored quote following your demo.
We respond within one working day. No obligation, no hard sell.